Career Opportunity

Customer Service Representative

Job Details

• Job Type: Full-time
• Work Location: In person (Bancroft or Buffalo Center, IA)
• Schedule: 8AM to 5PM, Monday - Friday
• Salary commensurate with experience

Job Summary

Central States Agency is a leading provider of insurance solutions in Commercial, Farm, Crop, Home, and Auto. We’re hiring a Customer Service Representative who enjoys helping people, stays organized in a fast-paced environment, and follows through to deliver an excellent customer experience. In this role, you’ll support clients with day-to-day service needs, assist with accounts, and work closely with our agents and team.

Key Responsibilities:

• Greet clients in person and by phone; route requests to the appropriate team member as needed
• Answer questions on policies, billing, claims, and coverage changes, and document customer interactions accurately
• Process service requests such as certificates of insurance, policy changes, payments, and basic account updates
• Follow up on open items to ensure timely resolution and a positive customer experience
• Maintain organized client files and support day-to-day office operations
• Collaborate with agents and teammates to deliver high-quality service

Qualifications

• Customer-focused mindset—genuinely cares about our clients, takes ownership of their needs, and follows through to ensure a positive experience
• Motivated, confident, and energetic
• Proven ability to multitask, prioritize, and manage time effectively with strong attention to detail
• Strong written and verbal communication skills, including proper grammar in emails, a friendly and professional phone demeanor, and excellent listening skills
• Patient and able to handle complaints and difficult situations calmly and professionally
• Ability and eagerness to solve problems and find solutions
• A team player
• A high degree of honesty and integrity
• Willingness to obtain insurance license – we will assist with this.

Education and Experience:

• Associate’s or Bachelor’s degree (preferred), ideally in a business-related field, or equivalent industry experience

Benefits

• Paid Time Off
• Paid Holidays
• Group medical, dental, and vision insurance available
• Retirement plan with company match
• Business casual work environment

Interested or have questions? Send your resume to Emily Angstman at emily@centralstatesagency.com.

Central States Agency is an Equal Opportunity Employer.